Senior Product Analyst

What’s the role

The SLMT Salesforce Portfolio is designed to support Shell’s Marketing and Trading (SLMT) operations by delivering digital solutions that enhance deal lifecycle management, customer relationship management (CRM), and portfolio visibility. It includes applications like Symphony, Pre-Deal Approval (PDA), Concerto, and Beacon, all tailored to streamline workflows and improve data governance.

What you’ll be doing

The Senior Product Analyst will be responsible for overseeing the end-to-end lifecycle of the various Salesforce application, ensuring it aligns with Shell’s strategic objectives and delivers value to the business. This role requires a blend of strategic thinking, technical expertise, and stakeholder management to drive innovation and adoption of the platform.

Your key responsibilities will include:

Product Strategy and Vision

• Define and communicate the vision, strategy, and roadmap for the Symphony platform in alignment with Shell’s Powering Progress strategy.
• Identify opportunities to enhance the platform’s capabilities to meet evolving business needs and industry trends.

Stakeholder Engagement

• Collaborate with cross-functional teams, including IT, business units, and external partners, to gather requirements and prioritize features.
• Act as the primary point of contact for stakeholders, ensuring their needs are addressed and expectations are managed.

Product Development and Delivery

• Work closely with development teams to define product requirements, user stories, and acceptance criteria.
• Oversee the design, development, testing, and deployment of new features and enhancements.
• Ensure timely delivery of product releases while maintaining high-quality standards.

Performance Monitoring and Optimization

• Monitor the performance and usage of the various Salesforce applications, leveraging data and analytics to identify areas for improvement.
• Drive continuous improvement initiatives to enhance user experience, efficiency, and scalability.

Change Management and Adoption

• Develop and execute change management plans to drive adoption of the Salesforce applications.
• Provide training, support, and resources to end-users to ensure successful implementation and usage.

Governance and Compliance

• Ensure the Salesforce portfolio complies with Shell’s governance, security, and regulatory requirements.
• Manage risks and dependencies associated with the platform’s development and deployment.

What you bring

We are keen to speak with individuals who have:

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field
• Proven experience in product management, preferably in a technology or energy-related industry.
• Strong understanding of digital platforms, data integration, and process optimization.
• Experience with Agile methodologies and tools (e.g., Scrum, Kanban, Jira).
• Familiarity with enterprise platforms, cloud technologies, and data analytics tools.
• Ability to translate business requirements into technical specifications.
• Excellent communication, presentation, and stakeholder management skills.
• Strong problem-solving and decision-making abilities.
• Ability to work in a fast-paced, global environment and manage multiple priorities.

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performancerelated salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and
• international teams.
• Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

We are committed to attracting a broader and more diverse pool of candidates. If this position doesn’t feel like the perfect fit for your qualifications right now, we’d still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills.

Shell in Singapore

Shell is an international energy company that uses advanced technologies and takes an innovative approach to help build a sustainable energy future. Here in Singapore, Shell has a long history and is one of the country’s largest foreign investors. It has businesses spanning trading and marketing of liquefied natural gas; refining, trading, marketing and shipping of oil products, lubricants and chemicals; low carbon solutions; and operating a network of service stations through retailers, as well as electric vehicles charging.