Credit Controller

Where you fit in

As part of Finance Team in Shell Downstream Services International you will be contributing to Shell Recharge Solutions strategy of powering the transformation to electric mobility to create a more sustainable future.

Supporting Shell Recharge Solutions (SRS) means working in a fun, fast-growing international company with big ambitions. By joining us you will become an expert in e-mobility working in an open and transparent culture with colleagues from all over the world. Enjoy our fun get-togethers, our annual winter and summer outing, or any other event initiated by colleagues!

SRS EU has headquarters in Amsterdam with European offices in London, Paris, Antwerp, and Berlin and supporting services such as charge points, a mobile app, and a charge card providing access to 600.000 charge points in over 34 countries in Europe. Although SRS has become an important part of the wider Shell Mobility to deliver the E-Mobility strategy to become a global leader in the EV charging space, they still maintain a high degree of autonomy with an own board of directors, (extended) leadership team and DNA.

Our DNA

It’s really important to us that all of our roles (regardless of level) represent and really ‘live’ our DNA values:

• Being on the ball
• Being fact vs opinion-driven 
• Taking initiative
• Committing to care
• Being authentic & inclusive
• Being delightfully surprising

The Credit Control team is responsible for managing risks and exposures that arise from sales with 3rd party customers. The department aims to support the delivery of business objectives through risk & value based decision making consistent with Business Risk Appetite, World Class People and Process with active management of risk and receivables.

What’s the role?

You will manage the accounts receivable for a region end-to-end. Your goal is to prevent overdue amounts from occurring by structurally solving customer invoicing and other operational issues, and at the same time continuously improving credit management activities from efficiency and effectiveness perspective.

You will also be accountable for the following:

• Daily credit control operations focusing on receivables management, reaching out to customers and internal stakeholders in order to decrease overdue debt and mitigate risk
• Preparation of account statements, sending out reminders, performing collection calls, dispute initiation and monitoring
• Ensuring effective receivables management though blocking of charge tokens, handing over debt to collection agency, negotiation of solutions with internal and external stakeholders
• Maintaining and fostering good working relationships with Sales and other business partners in order to resolve issues, structurally improve core processes and deliver improved result
• Booking of bank statements, cash application and allocation, performing refunds, accounts reconciliations and write offs
• Reporting of AR balances, ageing, insights, and focus areas
• Identifying risks and areas for improvement with the goal to prevent bad debt and decrease ageing receivables
• Participation in various projects and other ad hoc tasks

What we need from you?

We are keen to hear from candidates with knowledge in Receivables Management, Accounting, Finances, “Order to Cash” processes.

We also would like to see the following experience and skills in your CV:

• Cash collection process within an international environment
• Working in Excel and other MS Office packages at advanced level
• Academic level (HBO level) working /thinking
• Trust IT, Business Central and SalesForce would be a big plus
• Scale-up, automotive or energy environment would be a plus
• Internal and external communication, written and spoken
• Reporting and analysis

You will also:

• Fluent in English and Dutch; German or French are a great plus
• Accurate and structured in his/her approach and constantly looking for improvements
• Result driven and quick to solve complex problems
• Self-steering, proactive with great ownership
• Flexible and team player
• Excellent communicator with strong negotiation skills

If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that not everyone often applies when they do not feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. We look forward to receiving your application.

Flexible working

We are keen to support flexible working arrangements, subject to local regulations and legislative frameworks. If this is of interest to you, please describe in your application the type of flexible working arrangements for which you would like to be considered

An innovative place to work

There’s never been a more exciting time to work at Shell.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in oil, gas and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

An inclusive place to work

To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

• We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
• We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
• We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
• We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.