Senior Specialist – Manage Indirect Tax

What’s the role

Process Objective:

• Submit accurate and timely tax returns in accordance with the relevant local tax rules, regulations and generally accepted practices, within the deadlines set by them

• Pay or effect payment of all tax liabilities on time and in the right amount, as shown on the tax return

• Submit accurate and timely tax accounting information in accordance with local and Group accounting requirements

• Closely engage with other processes to ensure timely and accurate completion of accounting activities upon which tax payments/returns submissions are depends on

• Tax Audit coordinator to deliver and support audit request in a timely, process compliant way, ensuring that every request is performed to specified quality standards and within agreed timeline

What you’ll be doing

Accountabilities:

Senior Specialist main accountabilities and activities will cover team management, coordination and ensuring a top quartile Indirect Tax Compliance process for the countries and taxes covered.

• Prepare and execute accurate and timely tax returns, respective supporting documents required and tax payments

• Develop professional working relationships with colleagues within the process and in the interface process across Finance Operations

• Update work instructions as and when applicable and at regular intervals as per Work Instructions policy guidelines

• Conduct variance analysis, reasonableness checks and reconciliations

• Ensure timely completion of SOAR analysis of tax accounts balances and as per required

• Driving corrective actions within FO Tax to ensure compliance of the process with local tax regulations and internal procedures (LFI, metrics reporting etc.)

• Update work instructions as and when applicable and at regular intervals as per Work Instructions policy guidelines

• Identify and implement opportunities to continuously improve processes

• Comply to Shell Group records management & Information risk management procedures and manage the working papers and support documentation related to the tax returns

• Analyze and effectively manage end-to-end Indirect Tax risks and resolve complex, high impact, and non-routine issues by applying experience and knowledge of legislation, practices and procedures and communicate effectively to relevant stakeholders

• Provide routine advice on the indirect tax treatment of transactions and the process to stakeholders (when necessary) with referral made to Tax advisor when in doubt

• Manage the Tax Team to deliver accurate and timely tax returns and corresponding tax payments, including:
  - cooperate with the customer in the area of tax and/or business changes which might have impact on the tax settlements effectively manage and develop Tax team
  - co-operate with feeder processes to ensure timely and accurate completion of accounting activities upon which tax returns submission depends

• Manage and lead the implementation of the “audit worthy” file status for the team weekly/monthly tax compliance working file

• Liaison with Tax Authority and Tax Advisor directly during Tax Audit

• Lead the planning and co-ordination of the work of the team members during Tax Audit to ensure quality and turnaround times targets are met

• Work closely with the Auditor to understand the required information and assess the impact of any audit findings

• Follow up/monitor the refund and manage Shell Account Receivables efficiently

• Ensure team compliance with process, quality standards and timeliness target by assessing the team outputs, identifying decencies and ensuring gaps are closed

• Oversee the collation of information for enquiries from external auditors and authorities

• Able to perform under tight deadlines and ad-hoc request

Dimension: ASIA PAC

Taxes in scope: VAT, Business Tax, Excise Duty & Withholding Tax

Please note that the above is subject to changes and the incumbent maybe required to undertake other duties as assigned.

What you bring

Key Competences required:

Competence: Indirect Taxation

Proficiency Level: Skill

• In-depth, up-to-date knowledge of concepts, philosophy, principles, law, requirements, practices, end-to-end controls, risks and complexities relating to Indirect Taxes.

• Effectively manages end-to-end Indirect Tax risks, resolving technical and practical local and cross-border Indirect Tax issues by applying experience and knowledge of legislation, practices and procedures, with referral made to Tax advisor when in doubt

• Interprets new legislation and/or adapts existing legislation to new situations via collaboration and reference to Tax Advisor

• Generates substantial improvements to local Indirect Tax-related practices and procedures

Competence: Process and Data Management

Proficiency Level: Knowledge

• Enthusiastic and proactive at engaging with colleagues on the power of metrics based disciplined operations, Continuous Improvement and Data Quality Assurance to drive Operational Excellence across E2E processes

• Understands basics of Process and Data thinking and Continuous Improvement techniques and can advise colleagues on those

• Manages day-to-day operations of a sub-process covering one or more locations, system and/or organization (including staffing, competence and performance management)

• Knows and uses the design and Standard Operating Procedures of the process they operate

• Understands how their work and actions drive the E2E process and data performance

• Leads effectively Process Performance reviews or Visual Management sessions for own area of responsibility

• Proactively shares experiences (successful or not) to create an environment where Operational Excellence is valued and rewarded

Competence: Governance and Assurance

Proficiency Level: Knowledge

• Understands in broad terms the governance (organization, roles, relationships, processes, standards) of own business area

• Has a working knowledge of the main requirements of the Shell Control Framework and can advise on Shell’s incident reporting requirements

• Defines and maintains manual of authorities for specific business area/legal entities

• Manages specific assurance activities in support of management’s self-assessment, understands the relationships to the business objectives and associated risks

Competence: Business Performance Management

Proficiency Level: Knowledge

• Understand that value creation (cash focus) within certain (risk) boundary conditions is the purpose of performance management

• Articulate the rationale of current strategies based on the external and competitive environment. Knows the Group Scenarios and the role they play in development of strategy

• Understand the purpose and key elements of the various planning processes (strategic, target setting and budgeting) at a country, business unit or Function level, and understands the relevant interfaces with the Group, other Businesses and Functions

• Understand the process, organization and systems that deliver Management Information. Uses MI to analyze business results, identifies internal and external performance factors, as well as potential improvement opportunities

• Aware of the key value drivers that drive performance improvement, including sales, working capital management (stocks, receivables and payables), cost, operational availability, and can describe the associated risks

• Understand the key concepts of portfolio management, including organic and inorganic investments and divestments

Competence: Business Partnering

Proficiency Level: Knowledge

• Keen understanding of key business drivers, current business priorities and critical issues of the Shell Business(es)/Function(s) with which they are involved

• Articulates the value-add of Finance to the Business/Function

• Practices effective advocacy and inquiry, uncovering implicit issues/needs

• Delivers on promises

• Knowledge of various influencing styles and impact of self in interpersonal relationships

• Has understanding of critical relationships within business and function and whom to engage in various situations

Position Requirements:

• Degree in Finance/Accounting or equivalent Professional Qualification

• Relevant experience in Indirect Tax Compliance and Reporting is preferred

• Working experience of at least 5 years in accounting/indirect tax field

• At least 2 years of experience in team management

• Working knowledge of SAP is preferred

• Must have working knowledge of MS Office (Advanced)

• Must have working knowledge of Digital tools and their skills on analytics, data interpretation and reporting

• Knowledge of Visual Basic for Applications/Macro is welcomed

• Results oriented, fast paced, resourceful and proactive

• Good communication, stakeholder engagement & analytical skills

• Incumbents must be able to work under pressure with team members

• Read and write proficiency in Thai is required

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.

• Continuously grow the transferable skills you need to get ahead.

• Work at the forefront of technology, trends, and practices.

• Collaborate with experienced colleagues with unique expertise.

• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.

• Benefit from flexible working hours, and the possibility of remote/mobile working.

• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.

• Take advantage of paid parental leave, including for non-birthing parents.

• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.

• Grow as you progress through diverse career opportunities in national and

• international teams.

• Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

Shell Business Operations (SBO) in Malaysia

Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.

SBO Kuala Lumpur is home to 11 different functions that support Shell within the Southeast Asia, Oceania, and Middle East region. Housing more than 2000 employees, SBO Kuala Lumpur is focused on driving excellent corporate performance that enable Shell to operate in a global competitive and ever-changing business environment.

Shell Business Operations (SBO) Kuala Lumpur is focused on driving excellent corporate performance in Contracting and Procurement, Creative Solutions, Customer Operations, Finance Operations, Human Resource, Information Technology, Legal Operations, Retail Centre of Excellence, Supply Chain, Technical Asset Operation and Upstream Transformation. We enable Shell to operate in a global-competitive and ever-changing business environment