Terminal Operations Supervisor

What’s the role

As Terminal Operations Supervisor at Shell Haven Terminal—handling billions of litres of annual throughput—you will lead day-to-day terminal operations, ensuring safety, compliance, and operational excellence. You’ll supervise a team of 7 and act as the fully empowered Deputy Terminal Manager in their absence. This is a pivotal role in a high-performing team, offering broad development opportunities in leadership, risk management, and value creation.

Shell Haven is a world-class, Upper Tier COMAH terminal on the River Thames, supplying all major Southeast UK airports. It plays a strategic role in Shell’s decarbonisation journey, with potential to further expand into low-carbon fuels while maintaining strong commercial performance.

You’ll be part of the Terminal Management Team, reporting to the Terminal Manager, and working closely with HSSE, Engineering, Supply Operations, Contracts & Procurement, and external stakeholders to deliver safe, efficient, and profitable operations. We value respect for everyone, openness to change and challenge, commitment to our goals, accountability for our actions, and continuous improvement in everything we do.

What you’ll be doing

• Lead and supervise daily terminal operations in compliance with the Terminal Operations Manual and HSSE standards.
• Ensure technical readiness and operational integrity across operations, maintenance and projects.
• Act as a key decision-maker and deputy to the Terminal Manager.
• Maintain strong relationships with regulatory bodies, emergency services, and neighbouring sites.
• Support emergency response planning and execution.
• Drive continuous improvement and foster a culture of operational excellence.

What you bring

• Technical Skills
  • Strong expertise in terminal operations, product quality compliance, HSSE, Permit to Work, Management of Change, and Statement of Fitness.
  • Experience in emergency management and regulatory compliance.
  • Proficiency in basic IT tools for documentation, training materials, and operational records.
• Leadership & Soft Skills
  • Proven leadership with a consultative and coaching approach.
  • Ability to inspire and empower operational teams.
  • Strong communication and decision-making skills.
  • A proactive, solutions-oriented mindset with openness to change and feedback.

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performancerelated salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and
• international teams.
• Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

We are committed to attracting a broader and more diverse pool of candidates. If this position doesn’t feel like the perfect fit for your qualifications right now, we’d still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills.

Shell in The United Kingdom

Shell UK remains one of the North Sea’s biggest producers, supplying around 10% of the UK’s total oil and gas needs. But perhaps the most recognisable face of Shell in the UK is our network of over 1,000 Shell-branded service stations.

In the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net-zero goal, Shell UK aims to play a crucial role. We aim to be a major investor in the UK energy system by helping our customers decarbonise with a focus on transport and industry.