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IT Operations Lead

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Reference ID R181438 Updated 07/01/2025
Information Technology (IT)
United Kingdom
London
N/A

What’s the role

You will be part of an innovative IT team supporting application support and infrastructure, continuously facing the challenges of today and tomorrow. You will be committed to being the best version of yourself and helping others to learn and generate new ideas that make life better for you, your colleagues, and our business. The Shell Energy Operations team is a dynamic, fast-moving team based across the world. We work with a rapid understanding of user needs and technology changes, with clear accountability for service delivery.

What you’ll be doing

As the IT Operations Lead, you will be responsible for supporting the delivery of day-to-day application and infrastructure services according to the agreed Service Levels and/or Operate Level Agreements, ensuring business continuity. You will be required to review application functionality and landscape for continuous improvement. In addition to this, you will engage with business and product teams in Shell’s global integrated Gas & Power solutions. This role provides an opportunity to work on a wide scale of applications developed in new technologies like Azure data functions and market-standard products that bring competitive advantage to trading.

Responsibilities & Accountabilities

  • End to End responsible for IT operations ensuring key KPIs (e.g. Critical Service Levels, Key Measures) are upheld and act as an escalation point for operations issues

  • Act as business functional and technical expertise - Maintain in-depth knowledge of the business, processes, applications, information and data associated with the portfolio

  • Operation review including analyses on effectiveness of current application & service portfolio in supporting business processes (business value and costs), identification of common characteristics to drive rationalization and simplification of the portfolio

  • Partnering with the Business Leads and IT product managers to co-create IT operations roadmap, scope and prioritize backlog, customer needs, periodic reviews of IT Solution, dependencies etc.

  • Actively participate and support in IT operations governance meetings

  • Drive compliance and audit activities for the applications in the landscape

  • Managing the supplier relationships for IT operations and inputs into the roadmap

  • Track Operation cost and assistance in budgeting

What you bring

  • Graduate of IT Engineering or any related degree

  • Having prior operational experience in ETRM systems like Aligne / Endur will be an added advantage

  • Substantial experience of corporate IT experience in Application Support

  • Technical skills - Azure Environment such as Data Factory, data brick, CI/CD (Familiarity with any reporting tools like BI, Kafka Support, SQL scripting, Graylogs, SNOW and ability to pick new technologies)

  • Knowledge in trading domain (Gas & Power) will be an added advantage

  • Strong IT management, business partnering, forming relationships, stakeholder management, analysis and problem-solving skills, good communication skills

  • Working and understanding of trading lifecycle of the Trading process - from trade capture, through scheduling the commodity for delivery.

  • Learn to adapt to emerging technologies in data analysis and decisions platform

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

  • Progress as a person as we work on the energy transition together.

  • Continuously grow the transferable skills you need to get ahead.

  • Work at the forefront of technology, trends, and practices.

  • Collaborate with experienced colleagues with unique expertise.

  • Achieve your balance in a values-led culture that encourages you to be the best version of yourself.

  • Benefit from flexible working hours, and the possibility of remote/mobile working.

  • Perform at your best with a competitive starting salary and annual performance related salary increase.

  • Take advantage of paid parental leave, including for non-birthing parents.

  • Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.

  • Grow as you progress through diverse career opportunities in national and

  • international teams.

  • Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

Shell in The United Kingdom

Shell UK remains one of the North Sea’s biggest producers, supplying around 10% of the UK’s total oil and gas needs. But perhaps the most recognisable face of Shell in the UK is our network of over 1,000 Shell-branded service stations.

In the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net-zero goal, Shell UK aims to play a crucial role. We aim to be a major investor in the UK energy system by helping our customers decarbonise with a focus on transport and industry.