Project Analyst Credit Debt Collection
Accountabilities:
Responsible for performing Cash Allocation/Debt collection activities for Shell operating units under Finance Operations Manila.
To provide support to the Allocate Cash/Debt Collection Superviso
Responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual
Adhere to the escalation process in carrying out the debt collection activities
Responsible for managing release of credit blocked orders
Maintain and foster good working relationships with Sales, the business and with relevant FO business partners.
Perform dispute initiation and monitoring of resolution in accordance with the defined SLA
Handle customer queries as well as that of the Customer Operations Center
Coordinate with Sales and the business account reviews on assigned portfolios
Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.
Negotiate and recommend refinancing of overdue debts
Recommend for credit line increase/decrease/revocation
Contribute ideas on process enhancements/improvement
Shows willingness to accept responsibilities assigned and in fact displays eagerness to succeed
Identified excellence by objective results, trainers assessments, and management evaluation
Handles complex accounts and knows the in/out of the process
Conducts customer Call Outs to gather payment references and/or Conducts complete and thorough processing/coding of all payment references certificates.
Skills and Requirements:
Has good communication skills and maximizes this to deliver above average performance in debt collections
This role will have an exposure to business leaders and third party customers. The role requires high level of negotiation skills and involves maximizing commercial opportunities whilst taking acceptable risks . This will require creating very good working relationships with the local Credit Team, Customer Operations , Sales and other FO business partners. Having the ability of meeting with the customers to discuss a range of issues but still maintain a solid relationship wherever possible.
(FIXED TERM CONTRACT FOR 1 YEAR)
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