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Lubricants Technical Advisor

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Reference ID R169266 Updated 12/23/2024
Commercial and Retail
Egypt
Cairo
N/A

Job Purpose

In your role as Lubricants Technical Advisor (LTA) you will use your techno-commercial skills to provide support on highly complex technical issues to key accounts for business retention, securing close top partnership with key customers and prospects at high level as well as with their key stakeholders through differentiating offers and solutions:

Responsible for End-to-End administration of the provision of Lube Analyst, Lube Video Check, Lube Reclaim, Lube Match, Lube coach, Lube Advisor, Lube Expert including GSAP related activities, liaising with Account Managers, Technical Support Groups and 3rd Party Vendors. Provide general technical support over phone or by email to CS staff and Shell customers! 

Accountabilities

  • Provide front line technical support to direct top customers and prospects (Platinum, global priority OEM) and sales staff including problem solving, troubleshooting and application advice

  • Responsible for posting / tracking all the services orders.

  • PGS activities including raising purchase requisitions & goods receipting Resolution of quantity invoice queries, including making necessary adjustments Focal point for external service providers.

  • be able to deliver valuable input and Shell product and services selection to key customers, to improve sensitively their production process, increasing Shell Technology image and business opportunity

  • drive top and bottom-line growth through deep involvement in key account prospecting and cross/up selling activities with a premium acceleration focus providing the right claims and reasons to believe

  • Carry out joint and solo visits (with knowledge of sales force) to new and existing customers providing technical proposals/assistance to generate sales opportunities, with both existing and new products

  • Drive x/up-sales opportunities through developing and delivering appropriate lubricants training to direct Sales/Marketing staff to develop their expertise, as well as tailored training packages for Gold/Platinum Customers where required

  • Develop and deliver appropriate lubricants training to direct Shell Sales staff to develop their product-application-services expertise

  • You will be part of the services monetization journey by introducing and growing our technical services as a new revenue stream through our current active CVP`s in addition to creating new ones to expand our services portfolio

  • Coordinating the delivery of the Services (LubeAnalyst, Lubevideo check, LubeReclaim, LubeMatch)

  • Support LTAs colleges in the delivery of LubeCoach, LubeAdvisor & LubeExpert under the supervision of the TTL

  • Focal point of the Technical team for GSAP tasks

  • Focal point for labels translation and approval process with the marketing team Processing own use orders and raising Services sales orders Setting and releasing billing blocks

  • Administration of day- to-day service offering e.g. Onboarding new customers, chasing queries & samples

  • PGS activities including raising purchase requisitions & goods receipting Resolution of quantity invoice queries, including making necessary adjustments Focal point for external service providers.

What we need from You

  • Degree (e.g. BEng) –engineering, preferably mechanical, or comparable technical background skills

  • Proven 1-3 years working experience in relevant industries

  • Self-committing, balancing own learning from others internally and giving technical support externally

  • Having the ability to distil complex information and to communicate clearly and concisely to others

  • Managing relationships with key customers and their stakeholders

  • Delivers results – accountability. Clear results orientation and capacity to manage self-performance

  • Competence in problem solving, good decision-making skills and ability to find solutions to day-to-day issues

  • Able to maintain high volumes of contacts, with quick and accurate turnaround time

  • Demonstrates interpersonal sensitivity and communication (written and verbal) skills

  • Solution development and creative problem solving

  • Successful integration for collaborative development and implementation with global, regional & local teams.

  • Requires knowledge & competency across GSAP, Order to Cash, and Requisition to Pay

  • Must have good understanding of appropriate Streamline and GSAP processes.

  • Ability to work under own initiative, manage & priorities tasks.

  • Positive customer focus attitude and passion for the customer

  • Competence in problem solving and good decision-making skills.

  • Good command of the language that is required for that operation: this is the customer language in that geographic location.

  • Good English skill level