Head of Operations and Deployment
What’s the role
Shell is looking for a Head of Operations and Deployment to oversee the growth and operation of the Shell Recharge network in North America. This role will report to the General Manager of North America E-Mobility and manages the design, construction, and operation of Shell’s public charging network in the United States and Canada.
This role will manage five major pillars of the Shell Recharge business: Deployment workstreams to design and build the network; Customer Experience workstreams to ensure a premium driver experience; Product workstreams to drive innovative and connected solutions for drivers and the business; Service workstreams to maintain best-in-class asset uptime and customer success; Supply Chain workstreams to deliver on-time, cost-effective products and materials to support the growth and maintenance of the network.
Accountabilities:
Deliver cost-effective, on-schedule growth of the Shell Recharge network
Partner with internal and external product and engineering teams to develop exceptional user interfaces, first-time charging success, and outstanding customer support
Manage real-time network monitoring and maintenance, to deliver high-fidelity charger availability
Purchase, warehouse, logistics, and full lifecycle management of parts and materials
Safe and responsible operation of all facets of the Shell Recharge business
What you bring
Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
Bachelor’s Degree is a plus
At least 12+ years’ experience building physical networks of revenue-generating assets (EV charging, cellular)
10 years of experience managing large, complex teams and driving product development through close collaboration with product teams while representing the commercial function
Demonstrated experience managing supply chains
Demonstrated experience overseeing customer support and call center functions
Demonstrated experience managing maintenance workstreams of field assets comprised of hardware and cloud-connected software
Note: This role is a virtual position based in the US
What we offer
The base salary range for this position is $210,000 - $314,000 per year. Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.
For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents.
Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives. For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays. Additional information on Shell’s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html.
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.
Progress as a person as we work on the energy transition together
Continuously grow the transferable skills you need to get ahead
Work at the forefront of technology, trends, and practices
Collaborate with experienced colleagues with unique expertise
Achieve your balance in a values-led culture that encourages you to be the best version of yourself
Benefit from flexible working hours, and the possibility of remote/mobile working
Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are among the best in the world.
Take advantage of paid parental leave, including for non-birthing parents
Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply
Grow as you progress through diverse career opportunities in national and international teams
Gain access to a wide range of training and development programs
We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.
Shell in The United States
Shell has been in the US for more than 100 years, leading the sector in energy, petrochemicals and refined products. Today, we provide millions of Americans with the energy needed to heat and cool their homes and power the economy.
We operate in all 50 states, from our Deep Water platforms in the Gulf of America to the Pennsylvania Chemicals complex and our miles of pipelines throughout the US.
We reach our customers through our 13,000 branded retail stations, and we are number 1 in gasoline sales. We also own the #1 brand of motor oil in the U.S. – Pennzoil® – made from natural gas.
We are excited to play a key role in the move to net carbon emissions while providing the oil and gas needed by society for many decades to come.