Products & Programs Manager
Shell is looking for a Products and Programs Manager to drive the ongoing development of our Shell Recharge product portfolio across the United States and Canada. Shell operates hundreds of public-facing chargers in the US and Canada – these chargers are physical products with a constantly evolving digital back end. As the North America network grows, managing this portfolio of charging solutions is a critical part of ensuring the network is an enjoyable, highly reliable, and premium customer experience.
Shell has global eMobility functions that drives development of certain key products in the global charging ecosystem. For each market, their specific charging ecosystem is unique and complex to manage, yet capable of delivering highly efficient and refreshingly modern user experiences. The Director of Products and Programs will work with both internal and external product and engineering teams to drive the North America-specific roadmap that serves our customers and supports our business operations.
Your scope includes the entire charging ecosystem and the non-enterprise tooling that supports business operations. You will be the technical voice of the North America business, overseeing workstreams related to:
Charging hardware and firmware development – delivered by OEM partners – that drives business results and customer experience
The local implementation of Shell’s global products - including charge point management system (CPMS), connectivity solutions, and mobile app - in partnership with Shell IT product and engineering teams
Ensuring localized quality assurance milestones are achieved prior to product/feature releases to the market
You will be directly responsible for ensuring:
Your team of technical program managers and operations specialists are operating efficiently and delivering on their objectives
The North America product solution set is clearly defined, updated, and profitable. For product needs outside of your direct ownership, you will drive the North America business’ product roadmap needs with other internal and external product teams
Business operations tools such as local force.com instances, product roadmap management, pipeline management, data infrastructure, asset management, and financial execution are efficiently optimized and maintained for the North America business
Analytics supporting Service, Customer Experience, and Network Development operations workstreams are accurate, insightful, and efficiently delivered to the relevant North America business teams
What you bring
Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
Bachelor’s Degree is a plus
At least 15+ years’ experience developing product roadmaps or operations tools, preferably for product portfolios that include both hardware and software solutions
At least 4+ years’ experience with charging standards and products, including electric vehicle supply equipment (EVSE) open charge point protocol (OCPP), charge point management systems (CPMS), and mobile service provider (MSP) products
Capable of overseeing analytical professionals that deliver data-driven insights to inform both product decisions and operational workstreams
Demonstrated success owning product roadmaps within larger product ecosystems
Expert knowledge of both product and technical program lifecycle management
Preferred Qualifications:
Experience with service operations products like ticketing systems and network operations center (NOC) systems
Experience partnering with real estate project development teams such as site selection, engineering design, construction, and commissioning workstreams
Note: This role is a virtual position based in the US
What we offer
The base salary range for this position is $174,000.00 - $262,000.00 per year. Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.
For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents.
Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives. For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays. Additional information on Shell’s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html.
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.
Progress as a person as we work on the energy transition together
Continuously grow the transferable skills you need to get ahead
Work at the forefront of technology, trends, and practices
Collaborate with experienced colleagues with unique expertise
Achieve your balance in a values-led culture that encourages you to be the best version of yourself
Benefit from flexible working hours, and the possibility of remote/mobile working
Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are among the best in the world.
Take advantage of paid parental leave, including for non-birthing parents
Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply
Grow as you progress through diverse career opportunities in national and international teams
Gain access to a wide range of training and development programs
We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.
Shell in The United States
Shell has been in the US for more than 100 years, leading the sector in energy, petrochemicals, and refined products. Today, we provide millions of Americans with the energy needed to heat and cool their homes and power the economy.
We operate in all 50 states, from our Deep Water platforms in the Gulf of America to the Pennsylvania Chemicals complex and our miles of pipelines throughout the US.
We reach our customers through our 13,000 branded retail stations, and we are number 1 in gasoline sales. We also own the #1 brand of motor oil in the U.S. – Pennzoil® – made from natural gas.
We are excited to play a key role in the move to net carbon emissions while providing the oil and gas needed by society for many decades to come.